Perform a power cycle, leaving the whole system off. Steps on how to do so safely can be found here:
- Leave the panel off for about 20 minutes.
- Check wiring from power supply to panel to ensure no damage or that anything has come loose.
- Check the battery to ensure it is not bloated/pillowed
When troubleshooting, you may want to place your 24/7 professional monitoring account on Test Mode during troubleshooting to avoid any false dispatches.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account.