IQ 2 Stuck on Reboot

[pmessana]

My panel was blinking on and off so I decided to reboot it using the panel’s reboot.

It appeared to be rebooting but then got stuck at the Qolsys logo and the light flashing green.

I waited but nothing.

I tried to hard restart using the power button and watched it reboot.

Loaded 100% of the Qolsys system and then back to the logo and stuck again.

Any ideas on possible next steps?

[pmessana]

Here is the screen prior to getting stuck on the logo.

[tyler (Tyler G)]

Perform a power cycle, leaving the whole system off. Steps on how to do so safely can be found here:

How to Power Cycle a Qolsys IQ Panel 2 or IQ Panel 4

To Power Cycle the IQ Panel 2, IQ Panel 2+, or IQ Panel 4 If possible, turn off through panel programming first. If this is not possible, move to step 2. Navigate to Settings > Advanced Settings > Enter Dealer/Installer/Master User Code > Power Down to turn off the Qolsys panel. Unplug the power supply from the wall outlet Open the panel and disconnect the internal battery. Leave the panel powered down for at least 2 minutes. Plug the battery back in, close up the panel and reconnect the po…

• Leave the panel off for about 20 minutes.
• Check wiring from power supply to panel to ensure no damage or that anything has come loose.
• Check the battery to ensure it is not bloated/pillowed

When troubleshooting, you may want to place your 24/7 professional monitoring account on Test Mode during troubleshooting to avoid any false dispatches.

You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account.

[pmessana]

I disconnected it completely for ~60 minutes. Reconnected and still got stuck.

It is/was weird, the panel was having issues, it was flashing occasionally and I initiated a restart from the panel itself through the menus, didn’t think much of it, came back a few hours later stuck on the logo.

Then I tried a hard reset. Then the total power off and restart.

Tossing in the towel and already ordered a new IQ Panel 4 from you all.

[tyler (Tyler G)]

Sounds like hardware failure. Typically the Hard Reboot (holdling down power button for 30 seconds) is a bit of a last resort and may resolve issues unrelated to power or hardware failure.