I cant say that I’ve seen an IQ Panel 4 from that dealer/home install program before that didn’t have the PowerG card installed. Based on what Alarm.com reports, you likely have an IQP4001 model of panel, just without that powerG radio.
Installing the card is pretty easy, just make sure the panel is fully powered down, including the battery. Here is a guide on how to power cycle the panel fully:
Make sure the pins line up with the connector before seating the card and adding the small set screw.