Installed new door sensor, now shows malfunction

[buckeye96]

I installed a new door sensor and it works, but the panel/alarm.com both say there is a malfunction. It’s this recessed door sensor.

PowerG Recessed Door/Window Sensor

[tyler (Tyler G)]

I am only showing one malfunction in Alarm.com:

Garage Door (ID = 1202)

Is this what you are referencing? If so, that malfunction is the Z-Wave Lock Node 17 Garage Door.

More information on how to resolve a malfunction, can be found here:

What is an Offline (Supervisory) Malfunction trouble condition and How To Resolve

What is a Malfunction and How to Resolve The Malfunction trouble condition indicates a device (an RF sensor, Z-Wave, Geo-Device, etc.) is unable to properly communicate. Generally speaking, the issue can be resolved via the following means: Verify that the device is still active and powered on. Power cycle the device. Verify there is nothing that could be interfering with communication, such as range (distance from sensor to panel, or Z-Wave device to nearest repeating node). If applicable, …

Information on using/installing Z-Wave Locks can be found here:

Z-Wave Smart Locks and Alarm.com

With Z-Wave locks, users can: See lock status and remotely lock/unlock compatible locks using the Alarm.com Website or Mobile app. Receive email/text/push notifications when: A lock is locked A lock is unlocked A lock is unlocked by a specific user An incorrect code is entered at the lock multiple times (tamper) Set up automated locking/unlocking based on system arming/disarming. Set up automated arming/disarming based on locking/unlocking. Trigger a video recording when locking/unlocking (V…

[buckeye96]

Ahhh, so its my Schlage lock and not the door sensor. It’s the Schlage BE 48 cam619. Is it reading the status off of the smartthings hub or the IQ panel?

[tyler (Tyler G)]

The malfunction is being reported by Alarm.com indicating the lock is having trouble communicating with the controller. Are you able to control the device remotely through alarm.com and locally via the panel?

[buckeye96]

Thanks Tyler. It looked like (on my side) that it was the door sensor and not the locks. I was able to solve the issue by putting different batteries in the lock.