How to Resolve Dual-Path Communication Failure - Broadband

[tyler (Tyler G)]

Qolsys IQ Panel 2 or IQ Panel 4

1. Reboot the router
2. Disable Wi-Fi at the panel.
   • To disable Wi-Fi at the panel, navigate to:Settings > Advanced Settings > Enter Installer or Dealer Code > Wi-Fi > Deselct the Activate Wi-Fi checkbox.
     • You may want to select the network the panel is connected to first and forget the network before disabling Wi-Fi
3. Enable Wi-Fi and reconnect the the desired network
4. Test for resolution

2GIG GC3

Reboot the Router then follow the steps to connect to Wi-Fi from the panel

Connect a 2GIG GC3 to a Wi-Fi network

The panel can be connected to a Wi-Fi network by either manually selecting the network or using Wireless Protected Setup (WPS). The GC3 will need to be on Firmware Version 3.1 or higher. To connect a 2GIG GC3 to Wi-Fi by selecting the wireless network name: From the home screen, tap System Settings. Enter the installer or master code. Tap Network Settings. [Wi-fi-setup] Tap Wireless. Tap to select the wireless network name. Enter the wireless network’s password. Tap Next. To connect a …