How to Resolve Dual-Path Communication Failure - Broadband

[tyler]

The Dual-Path Communication Failure - Broadband trouble condition indicates the panel is unable to communicate with Alarm.com through the broadband network.

There are several possible reasons the broadband communication is not connected to Alarm.com:

• The router is not connected to the internet or is not receiving power.
• For panels with built-in Wi-Fi communication, the panel cannot connect to the router
• For panels that use a bridge for broadband connection, ensure the bridge is powered up and is connected to the router with an Ethernet cable.
• If the panel allows for a static IP, make sure the values entered are correct.

[tyler]

Qolsys IQ Panel 2 or IQ Panel 4

1. Reboot the router
2. Disable Wi-Fi at the panel.
   • To disable Wi-Fi at the panel, navigate to:Settings > Advanced Settings > Enter Installer or Dealer Code > Wi-Fi > Deselct the Activate Wi-Fi checkbox.
     • You may want to select the network the panel is connected to first and forget the network before disabling Wi-Fi
3. Enable Wi-Fi and reconnect the the desired network
4. Test for resolution

2GIG GC3

Reboot the Router then follow the steps to connect to Wi-Fi from the panel

Connect a 2GIG GC3 to a Wi-Fi network

The panel can be connected to a Wi-Fi network by either manually selecting the network or using Wireless Protected Setup (WPS). The GC3 will need to be on Firmware Version 3.1 or higher. To connect a 2GIG GC3 to Wi-Fi by selecting the wireless network name: From the home screen, tap System Settings. Enter the installer or master code. Tap Network Settings. [Wi-fi-setup] Tap Wireless. Tap to select the wireless network name. Enter the wireless network’s password. Tap Next. To connect a …