Getting Started with 4G LTE
Surety provides service for Alarm.com compatible alarm systems, including the
2GIG Go!Control series of panels.
With an unregistered, Alarm.com compatible, 4G LTE module you would only need to activate your system by purchasing a service plan and following our setup steps. This process can take as little as 5 minutes!
If you already have an unregistered module ,
Click here to get started!
Not sure if your module is 3G or 4G LTE? Check out the below guide:
As of June 2019 all new service through Alarm.com requires an unregistered 4G LTE cellular module due to the impending 3G sunset (2022).
In order to sign up for new service through Surety, your alarm system will need to have this 4G LTE module installed.
This is guide should help you identify which module you have currently and how to upgrade to 4G LTE.
You can input your existing 15-digit cellular module number
into this tool here to determine if your module is eligible for service through S…
You can use this
to see if your existing 4G LTE module is eligible for service. If your module is 4G LTE but registered, you will need to talk to your current service provider about getting it unregistered, this it typically done during the account cancellation process. Module Check Tool
Need a new 4G LTE module for the Go!Control?
We got you covered here.
Keep in mind, the newest 4G LTE modules require your 2GIG Go!Control panel to be at
firmware version 1.19+.
If your panel is currently connected to service, ask your service provider if an Over the Air(OTA) update can be sent to upgrade the firmware.
If your panel is not connected to service, or not communicating, you will need a
2GIG USB Firmware Update Cable and a PC to update the firmware locally. Find that cable and more information here.
Connecting the panel to service
Once you have an unregistered 4G LTE module , you will need to get it connected to service to begin monitoring.
that best suits your needs. purchase the service plan
Once you have a service plan, and are ready to activate, you will login to your
Surety account, access System Manager . The website will walk you through creating your new Alarm.com account and connecting the panel to service.
You will need your module’s 15-digit IMEI number. Not sure where to find it?
This guide will show you how!
Programming the System
The below guides cover the most common sensor types for 2GIG Programming:
2GIG-DW10-345 Thin Door/Window Contact, Programmed for an Entry Door
RF Sensor Type: (1) Entry Exit
RF Sensor Equipment Code: (0862) 2GIG Thin Door/Window Contact
RF Sensor Serial Number: Shift - Learn - Trip Sensor
RF Sensor Equipment Age: New
RF Sensor Loop Number: 2
RF Sensor Dialer Delay: Disabled
RF Sensor Voice Descriptor: As desired
RF Sensor Reports: Enabled
RF Sensor Supervised: Enabled
RF Sensor Chime: As desired, can be changed out of programm…
Z-Wave devices can be cleared and added directly from the 2GIG panel
This guide covers the various Z-Wave pairing processes with the 2GIG Go!Control and GC2.
1. How to Remove a Z-Wave device from the parent network.
An often overlooked step in the process. In order to remove a device from its parent network:
Click on Services
Then on Z-Wave
Tap the Wrench Icon
Enter your Installer Code
Tap on Remove Devices
While the panel is listening, utilize the Z-Wave devices add/remove feature (see device manual)
2. Add a Z-Wave device
Once the device is disassoci…
Additionally, the below guide is a great resource if you are looking to setup a Z-Wave network and would like to know best practices
This guide is a reference on how to pair z-wave devices to your Z-wave compatible alarm panel.
If you would like to increase your current Z-Wave mesh network range and quality,
see this post here.
One of the biggest rewards of owning an alarm system and utilizing Alarm.com is the ability to create your own smart-home network of Z-wave devices.
There is, however, a slight learning curve to the installation and troubleshooting when it comes to Z-Wave. Required steps unique to Z-wave (as oppos…
Staying up to date with Firmware
2GIG Go!Control, GC2, and GC2e firmware can be updated by the 2GIG USB Firmware Update Cable or via an Over the Air Update (OTA) if connected to service.
Note: The GC2e uses panel specific firmware, so keep that in mind.
You can find steps on how to update the firmware, along with patch notes, in the below guide. Subscribing to the thread will allow you to be notified when new firmware inforamtion is added:
2GIG Go!Contrl, GC2 Firmware
2GIG GC2e Firmware
For the 2GIG GC2e Series Panel Only. Cannot be used with the standard GC2.
Firmware Version 1.23.
6-Digit Pin Code support
Question 98 added to support 6-digit pin code
Q98 is currently available with Alarm.com backend support
Default setting 4-digit pins (Disabled) 6-digit pins (Enabled)
2GIG-XCVR2e-345 hardware support – Available Soon
2GIG-XCVR2e-345 adds support for eSeries encrypted sensors and TS1 keypad.
2GIG-XCVR5e-345 hardware support – Available Soo…