Surety provides service for Alarm.com compatible alarm systems, including the 2GIG Go!Control series of panels.
With an unregistered, Alarm.com compatible, 4G LTE module you would only need to activate your system by purchasing a service plan and following our setup steps. This process can take as little as 5 minutes!
Not sure if your module is 3G or 4G LTE? Check out the below guide:
You can use this Module Check Tool to see if your existing 4G LTE module is eligible for service. If your module is 4G LTE but registered, you will need to talk to your current service provider about getting it unregistered, this it typically done during the account cancellation process.
Keep in mind, the newest 4G LTE modules require your 2GIG Go!Control panel to be at firmware version 1.19+.
If your panel is currently connected to service, ask your service provider if an Over the Air(OTA) update can be sent to upgrade the firmware.
If your panel is not connected to service, or not communicating, you will need a 2GIG USB Firmware Update Cable and a PC to update the firmware locally. Find that cable and more information here.
Once you have a service plan, and are ready to activate, you will login to your Surety account, access System Manager . The website will walk you through creating your new Alarm.com account and connecting the panel to service.
2GIG Go!Control, GC2, and GC2e firmware can be updated by the 2GIG USB Firmware Update Cable or via an Over the Air Update (OTA) if connected to service.
Note: The GC2e uses panel specific firmware, so keep that in mind.
You can find steps on how to update the firmware, along with patch notes, in the below guide. Subscribing to the thread will allow you to be notified when new firmware inforamtion is added: