Hi, I need to leave here in 2 days. I added an image sensor last year to Simon XT V1.4, and never tested it. It’s listed as one of the sensors, so it is added to the system, however I never tested it’s functioning, or it’s comm with the panel or with Alarm.com
I cannot find any information about this. I remember seeing something last year about a “temporary subscription with Alarm.com to activate/confirm operation of the image sensor”. I never did that, so it’s probably the next step. I’m an ADC customer.
Searched for a long time on Alarm.com site for support/manuals/guides. All I can find is promotional content. Do they not have a hardware support page?
It shows up as
“Sensor 39 Group 15 IS HW” (this is the daughterboard I believe), and
“Sensor 38 Group 17 IS1” (this is the image sensor)
The online installation guide cryptically says: “6. Register Module and Test- Power the panel and initiate a comm-test to ensure the Alarm.com module is properly installed and communicating with the Alarm.com NOC.”
It goes on to say in the next step “b. Verify RF communication prior to mounting-To verify RF signal strength, tamper
sensor and place near mounting location. Activate PIR for 2 minutes. Check signal
strength report at panel under “System Programming” “Interactive Services”
“Image Sensor Setup” “Image Sensor Settings” “Image Sensor #[X]” [signal
There is no tamper sensor in image sensor that I can see, so I removed battery, reinserted. Activate ifared for 2 mins? This did not work.
Under "Interactive Services, I have: Sensor Reporting Test, GSM Module Status, AVM/GSM Test
When I go into Sensor reporting test, it replies back ""putting account on test…***Error***Can’t get web