We’ve shot over some commands, the power loss very well may have thrown things off, though I haven’t been able to confirm how yet. Can you check and verify whether the rules function properly, become active after sunset, then halt at sunrise?
You had only mentioned the one example, just to clarify, is it all rules that were using the sunset parameter which were affected? Or just one, two?
looks like it works now.
It affected all rules tied to sunset
This has resolved itself.
Thanks
This issue is happening again.
Lights turning on during the daytime even though rules are in place to the contrary
Also having the alert problems as outlined in the 2Gig section thread
We have had no power outages
I am guessing you sent through some commands as I am home and the system said “system disarmed” without me doing anything.
The problem seems to be resolved now (the other other issue on the other thread is still outstanding)
I am guessing you sent through some commands
Yes a hard reset was sent. <a href=Can't clear an alert - #4 by jwcsurety" target=“_blank”>See here.
spoke too soon, the problem just reoccurred
Hmm, seems like we’ve seen this twice now in relation to power loss of some kind, this time a power cycle.
We will attempt to recreate. May be an issue with how the parameter is applied at the panel
You sent a command last time that stopped all of this. Can you do it again? I am home tonday and its a bit annoying that every where I walk that lights are coming on during the day
Yes, we will have Alarm.com resend.
How did you power cycle your panel earlier today? Did you unplug transformer and battery?
Its all fixed now. But we should still pursue this to get to the root cause and resolve. Just like the other issue where my Alarm amnnounces arming intelligently at 2:45 AM on the older thread.
I power cycled at the panel. I did not unplug the unit. I went to the configuration menu and saved and it cycled
Did you notice the rules triggering prior to that power cycle? Or just after?
I am not certain. I noticed about the same time when I posted the first post. But before then, I am not sure what reset commands or at what time you may have sent things in
Do you happen to notice the clock being off at all on the 2GIG Panel when this happens?
clock is OK
ADC can see a few instances in the panel reports where lights turned on following motion detector activation so they have some times to look at. Hopefully we’ll get a confirmed cause out of it. We’ll follow up here.
Rules were rebuilt, so the issue should be gone for now.
I am at home today About 5 minutes ago, i heard the alarm say “system disarmed” and I did not touch it. I am guessing ADC is doing some testing and sent some command, reset, etc.
Now the lights are all coming on in the daytime again per the OP on this thread.
Can you tell me what happened here AND send the commands that fix this as you did yesterday?
Yes, Alarm.com is testing and gathering info from the system at this time for the issue described in this thread. They will be sending a few more commands and requesting some more data from the panel. We’ll follow up when all is done.
Could you update us on whether or not the issue is occurring right now?
yes, the issue is occuring right now