. I was wondering if my system will still work with Vivint if I flash firmware to v 1.13. Any help would be most appreciated.
Yes.
But I will warn you right now, you had better check the Q44 and verify it is still 0 every other day. It is Vivint’s policy to lock out all accounts. They tried to remotely lock my panel three times, and I was lucky that I caught it each time in order to reset it.
Thanks for the info. I have had the system for a while and check it periodically. So far so good on the lockout… I will purchase the cable and give this a try.
1.13. It was just updated last week.
Oops. Wrong thread.
2GIG GoControl Firmware 1.14 is now available for download.
Major Changes:
The panel now supports 60 wireless zones. The original zones are 1–48; the new zones are 63–74.
The panel now supports 64 user codes. The Master User Code remains User #1 and the Duress Code remains User #8.
The Panel now logs bypass events in the System History for the 2GIG Bypass Door/Window Contact (2GIG‐DW40‐345).
The Panel now supports Z‐Wave device to device association for devices such as Z‐Wave three‐way light switches. This new feature can be accessed on the panel by using the Device Associations button found in the Z‐Wave Toolbox. Once all of the desired Z‐Wave devices have been learned into the panel, the new feature provides the ability to select the controller device for the association. It also provides the ability to select the devices that you want to associate with the selected controller device
See release notes attached.
I am Newbie so please forgive me If I am on the wrong thread.
My 2GIG panel is running V1.9.5. I would like to update to the latest firmware,
should do this in one step and risk loosing everything thats programmed, or should I do an intermediate
update first?
Thanks for your help.
We would recommend updating to 1.13 and waiting on the 1.14.
If you still want to update to 1.14.01, you should not have any trouble going from 1.9.5, but bear in mind that reflashing a previous version will wipe settings. We would ultimately recommend updating to 1.13 first.
Has anyone from Surety contacted 2GIG regarding the changelog between 1.14 and 1.14.01?
As far as I can gather, nothing was actually fixed in the newer firmware (Q45 is still broken for example, and firmware flashing a lessor version still acts like a zone and console hard reset)
so what is the point of flashing 1.14.01 over 1.14?
As far as I gather, nothing was actually fixed in the newer firmware (Q45 is still broken for example, and firmware flashing a lessor version still acts like a zone and console hard reset)
No one has stated Q45 is broken in 1.14.01, unless you have tested it.
Q45 requires fully locked panels to test. 1.14.01 does in fact still default zone programming (only thing confirmed currently, and I wouldn’t be surprised if a solution to Q45 was the quick fix 1.14.01)
No updated change log is yet available. I’ve requested the specific changes that were addressed, yes.
A normal Console reset should only occur via Toolbox setting, or by holding in Home/Emergency Buttons at boot. This is what Q45 is supposed to lockout (not a default reset by any other means), and if that lockout default can be reset merely by updating firmware, then it is broken as Firmware updates should not affect the programming Q’s at all.
If firmware is defaulting the Console programming Q’s, then I would suspect Q45, Q44, and Q43, are also defaulted along with all the rest.
In numerous firmware versions, where programming Q’s were added, or changed, installing lessor firmware versions did not reset all other existing programming Q’s to default values.
The zones are a different story altogether, since the firmware adds zones, changing the firmware would, I suspect, directly affect the console zoning, and in the very least as a given, “wipe out” any existing zones 63-74.
I haven’t tested it though as I don’t have an extra panel lying around ATM. Just using deductive reasoning.
Q45 should lockout Programming reset via toolbox and boot
Firmware 1.14/1.14.01 downgrading defaults ALL programming Q’s
Q45 is a programming Q
Programming Q’s can be reset without doing a soft or hard reset via console (Toolbox or Boot)
Hence, programming lockouts can be circumvented and defeated
Therefore, Lockouts (Q44, and Q45) are still broken
I am trying to do the update but can’t get past this screen. I don’t know what to try. Prior to doing the update I swapped out the 345MHz with a 900MHz. Current version is the 1.12. I am trying the 1.13 first and I have not received a fail, the screen just doesn’t change.
I ran a troubleshoot on my USB port and it says that the cord isn’t compatible with the 3.0 ports on the computer. I have to plug it into a 2.0 port, could this really be the issue? I can bring home a laptop from work if I need a 2.0 port.
See video:
The software will only recognize the panel once it is plugged in while the cable is connected.
So, just to be sure:
Power down panel, plug in USB, plug in four pin, open software, plug in panel power. Did you do the steps in this order?
Yes, I just had a chance to do it again and same result, nothing.
ran a troubleshoot on my USB port and it says that the cord isn’t compatible with the 3.0 ports on the computer. I have to plug it into a 2.0 port, could this really be the issue? I can bring home a laptop from work if I need a 2.0 port.
If the pc isn’t recognizing the update cable, then try a different pc. My understanding of USB 3.0 is that it is backwards compatible with 2.0. The 3.0 receptacle is bigger and will accept 3.0 and 2.0, but a 2.0 will not accept a 3.0. You may just need to install the proper drivers.
If after you install the cable, you see the COM port for it in device manager, then it sees it properly and recognizes it, and it is compatible.
If you have windows 10, see: https://suretyhome.com/forums/topic/win10-firmware-update-how-to/
My suggestion is that you watch the posted video again, and follow it step by step. Verify cable J4 end is properly connected to 4 pins between transceiver and cell module (lift the transceiver out of the way so you dont damage antenna). It only fits one way.
USB 3.0 and USB 2.0 (or earlier) Type-A plugs and receptacles are designed to interoperate.
USB 3.0 Type-B receptacles, such as those found on peripheral devices, are larger than in USB 2.0 (or earlier versions), and accept both the larger USB 3.0 Type-B plug and the smaller USB 2.0 (or earlier) Type-B plug. USB 3.0 Type B plugs are larger than USB 2.0 (or earlier) Type-B plugs; therefore, USB 3.0 Type-B plugs cannot be inserted into USB 2.0 (or earlier) Type-B receptacles.
Micro USB 3.0 (Micro-B) plug and receptacle are intended primarily for small portable devices such as smartphones, digital cameras and GPS devices. The Micro USB 3.0 receptacle is backward compatible with the Micro USB 2.0 plug
Source: USB 3.0 - Wikipedia
Also, another option is to have the firmware pushed OTA to panel via cell module or bridge.
If I upgrade the firmware, I have to re-learn everything in? That’s what I get from your earlier post, riven. If that’s the case, I’m good for a while.
If I upgrade the firmware, I have to re-learn everything in? That’s what I get from your earlier post, riven
No. Not if you Upgrade.
BUT if you DOWNGRADE and go from say 1.14 or 1.14.01, to say 1.13, then…Yes. Panel will be effectively reset to out of box defaults.
Ok. Nothing for me to upgrade for but making sure it wouldn’t get wiped if I did. The only time I upgraded the panel so far is when I first got it and then nothing was programmed in yet.
Nothing for me to upgrade for but making sure it wouldn’t get wiped if I did.
No, Firmware updates do not change or default settings/programming. Only the special circumstance, which is likely an unintended error, of 1.14 (1.14.01) down to another lower version.
While the issue is certainly unintended, reflashing older firmware is not something supported by the manufacturer in general.
