Hi,
We’re having some issues with one of our Firefighter sensors. It gets reported as offline and requires us to open it (reports as tampered) and close it (resolves the tamper and the offline). This is a brand new sensor only a few days old.
Any ideas what might be going on here?
Thanks!
Offline or Malfunction trouble condition indicates a device (is unable to properly communicate with the alarm system. There can be a variety of causes for this, steps to identify and resolve can be found in the below guide:
When troubleshooting, you may want to place your 24/7 professional monitoring account on Test Mode during troubleshooting to avoid any false dispatches.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account.
If you continue to run into trouble, please let us know.