Device Malfunction

[tyler (Tyler G)]

Are you clearing the Z-Wave device first? What is the make/model of the z-wave lock?

1. First you need to clear the Z-Wave device from the panel.
2. Then you need to Pair the Z-Wave Device to the panel
3. Lastly, once all Z-Wave devices have been paired, you need to run a Z-Wave network rediscovery.

Those steps are found here:

What is an Offline (Supervisory) Malfunction trouble condition and How To Resolve

What is a Malfunction and How to Resolve The Malfunction trouble condition indicates a device (an RF sensor, Z-Wave, Geo-Device, etc.) is unable to properly communicate. Generally speaking, the issue can be resolved via the following means: Verify that the device is still active and powered on. Power cycle the device. Verify there is nothing that could be interfering with communication, such as range (distance from sensor to panel, or Z-Wave device to nearest repeating node). If applicable, …