Device Malfunction

[tyler (Tyler G)]

Happy to assist!

Steps on how to resolve malfunction for a variety of devices can be found through the below guide:

What is an Offline (Supervisory) Malfunction trouble condition and How To Resolve

What is a Malfunction and How to Resolve The Malfunction trouble condition indicates a device (an RF sensor, Z-Wave, Geo-Device, etc.) is unable to properly communicate. Generally speaking, the issue can be resolved via the following means: Verify that the device is still active and powered on. Power cycle the device. Verify there is nothing that could be interfering with communication, such as range (distance from sensor to panel, or Z-Wave device to nearest repeating node). If applicable, …

If you reset the lock locally, it will need to be removed from the Z-Wave network, then re-added and a Z-Wave network rediscovery run.

More information on clearing/adding Z-Wave devices can be found in the below guide:

How To Set Up a Z-Wave Network

This guide is a reference on how to pair z-wave devices to your Z-wave compatible alarm panel. If you would like to increase your current Z-Wave mesh network range and quality, see this post here. One of the biggest rewards of owning an alarm system and utilizing Alarm.com is the ability to create your own smart-home network of Z-wave devices. There is, however, a slight learning curve to the installation and troubleshooting when it comes to Z-Wave. Required steps unique to Z-wave (as oppos…