Connection issues

[Francis_Abraham]

Cellular connection failed, Alarm.com integration failed, unable to ARM or disARM the system.

Cellular connection test show waiting for CS response. and failed after long wait.

System was working just fine till recently.

[jwcsurety (Jason)]

There is a potential rare issue which can occur on older firmware of the IQ Panel 2+ which can cause the communication to fail. It looks like you also posted on a relevant thread linked below.

The fix for this is to update firmware to 2.7.1 or later. I’ve sent you a message about installer access you mentioned in the other thread.

No response after power outage

I am in very similar situation, unable to get cellular connection working. Wifi connection is working. But still unable to send commands to the device. Tried to upgrade, but can’t unable to find installer code.

Qolsys IQ Panel 2 Firmware Release Information

IQ PANEL 2 & 2 PLUS - 2.8.1 SOFTWARE UPDATE New Features: • New Setting for PowerG Outdoor Siren (Activation/Comfort LED) allowing the siren’s LED to stay on continuously. • Added a new setting for Force Arming - if a sensor is open during arming, and Force Arm is enabled, if/when the sensor is restored, after arming is completed, it will become armed along with the rest of the system. Fixes/Improvements: • Added a critical update relating to recovery of cellular connectivity in certain cas…