Communicator for Vista 20P

[mikedj]

I’m considering Surety for alarm-only, professional monitoring. I’m currently with ADT.

I have a new Vista 20P system that I am getting ready to install as a replacement to my ADT system. I have all of the components set up and working on the bench, except for the communicator. My research points me to the ADC-SEM300-VT-VZ-M for dual path (Verizon LTE and IP) connectivity.

Assuming I’m on the right track, do you sell the ADC-SEM300-VT-VZ-M? If not, does it matter where I buy it? I want to be sure it will work with Surety.

Thank you for your assistance.

Mike

[ryan.boder (Ryan)]

Yes, we sell it. We offer most Alarm.com and Qolsys products. We don’t list them all on the web store to avoid overwhelming people in the more typical case.

Alarm.com Honeywell Vista System Enhancement Module

It doesn’t matter where you buy it. You can get it from somewhere else and use it with with our monitoring as long as it’s not already connected to an Alarm.com account by another provider.

Here’s the installation guide.

How to Install a SEM300 System Enhancement Module for Honeywell Vista

Alarm.com Dual-Path System Enhancement Module (SEM) is a great way to migrate compatible Honeywell/ADEMCO VISTA-10P, VISTA-15P, and VISTA-20P panels to Alarm.com service. The Dual-Path SEM supports the 4G LTE cellular network and optional Broadband Ethernet. This ensures the longest life cycle with the most secure and reliable service as available. [SEM_300-contents] Panel compatibility Important: For remote programming to be available, the panel must support the downloader feature. This feat…

Do you have an alpha keypad?

[mikedj]

Wow, fast response, great info, and best price. What more can I ask?

Yes, I have the alpha keypad. After I’ve had a chance read and digest the installation info you linked, I’ll place the order with you for the communicator.

Thank you!
Mike

[mikedj]

I need a little clarification on a Surety account vs. an Alarm.com account. When I get the SEM and go through the setup process, do I create the Alarm.com account before signing up for the Surety service? Or do I set up the Surety account before installing the SEM, and does that create the Alarm.com account?

My main reason for asking is to coordinate switching from ADT to Surety, and also coordinate physically changing out the system hardware. I’d like to avoid have a lapse in service, but also would rather not pay for two subscriptions at the same time (ADT and Surety/Alarm.com).

[ryan.boder (Ryan)]

First you sign up for a Surety plan, then you follow the instructions to set up your Alarm.com account using System Manager on the Surety website. Sorry about the lack of clarity on the SEM instructions. Here is the set up guide we give people using a Qolsys panel, which is most of our customers.

How To Set Up Your New Surety System

Here is how to set up your new Qolsys IQ Panel 4 or IQ4 Hub. Most people find it’s easiest to use the back stand and sit the panel on a table. If you’re going to mount your panel on the wall then wait until this guide says to physically install it. You can’t return it after you’ve mounted it on the wall. 1. Power It On First, you need to power on your new panel. [Power On Panel] Connect & Charge Battery Qolsys panels usually ship with the battery disconnected. You’ll need to connect the ba…

It’s the same with the SEM except for the parts about installing the hardware. You would replace step 3 of the Qolsys guide (easy installation wizard) with the After Alarm.com account creation run a Zone scan part of the SEM instructions. The main thing in that step is getting the panel to connect to your new Alarm.com account via cellular and sync everything up.