I’m getting an error when entering my my q serial number. It is “The serial number entered is invalid or not found. Please ensure that you have entered the correct serial number and then contact us for assistance.”
I did verify that this serial number does work on the chamberlain site. I don’t know if this makes a difference but the wifi is built into the garage door no gateway, but I’ve read others having success adding this model to their alarm.com account.
Just adding the model number. It’s the chamberlain HD950WF.