Hi. I connected the doorbell to my wifi but not yet to my alarm.com account. When I tried to connect it to my alarm.com account, it said the device is not available. However the light is solid green. Initially the chime worked. I tried resetting it by holding down the button over 45 seconds a few times, however nothing happened. Now the chime won’t work and the light is still solid green.
What are the power specs of the transformer for your doorbell? Odd behavior like this is often a result of underpowering.
Turn off the breaker feeding the doorbell transformer, then disconnect the wires from both the doorbell end and at the transformer, cut and expose fresh wire, then reconnect. This can help reduce problems from brittle or corroded old wiring connections in case that is the cause.
Something else to check would be the router, verify that no firewall rules would be blocking the communication from ADC to the doorbell, though given your description of the chime not working now, I would aniticipate a more localized issue at the doorbell.
I had the doorbell installed by my electrician since there was no doorbell at all before, so everything is brand new. I’m not sure what transformer he installed. Should I still disconnect and reconnect the wires?
It is unlikely to be an issue with wiring if this is all new. I would always assume the possibility of issues with old original wiring and corrosion over time.
Can you take a photo of the doorbell transformer label and post it here?
Thanks for your replies so far. I called my electrician and he said there is no label on the transformer but he installed it newly, and it is a 16-24 volt transformer supplying 20 volts. He doesn’t think it’s an electrical issue because it was working initially.
Also do you know why the light would be solid green if it was never connected to an account? Just the device malfunctioning?
The VA rating is important as well, it must be 10VA minimum. It is likely the new transformer meets it, but 5VA is possible. Can you confirm?
Also do you know why the light would be solid green if it was never connected to an account? Just the device malfunctioning?
The solid green indicates it is able to reach out to the internet, not just a local LAN connection. We can check that MAC address to be sure it isn’t a registration issue with ADC, but it should not be if that is a new doorbell.
Can you provide the MAC address via private message?
transformer is 20VA
Thank you for confirming. We received that MAC and it looks good. The device has communicated with ADC and shows as unregistered. You should be able to set it up.
Have you tried adding it manually via the MAC address?
Are you adding it via the app or via the Alarm.com website? I would try the website in a browser if you have not already. Any difference?
Yes i tried manually on the website, this is the error message:
Video device could not be added
Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again.
I did connect it to the router instead of the smart gateway by accident that’s part of why I tried resetting it, but it didnt work even before I tried resetting it. I just have a stock isp router right now and it doesn’t let me view or edit any firewall rules unless there’s some advanced settings I haven’t found yet.
I would try factory resetting the VDB750 if you have not already done so. Steps on how to do this can be found here:
If the VDB750 is off at this time, repower it then let it boot up for 2 full minutes before attempting the Factory Reset.
After the Reset, run through the pairing procedures, any change?
I tried to reset it, that’s what originally made the chime stop working. When I hold the button down, the LED stays green no matter how long I hold it.
I couldn’t be there when it was installed so I don’t know exactly what happened, but the person who was said that the chime wasn’t working after installing. I connected it to my wifi network before I tested it. The next day the chime happened to be working. Since I tried to reset it, it stopped working. Is this normal functioning for the device that it only sounds if there is network connection? If this is even what occurred. Sorry I didn’t mention it before, I just learned last night.
. When I hold the button down, the LED stays green no matter how long I hold it.
Holding down the button for 40-45 seconds should result in a blinking yellow LED which indicates a power cycle. Holding it for 45-50 should result in a blinking Red and Green LED indicating Factory Reset. To confirm the camera does neither of these?
As I recall, the VDB750 has a micro USB port on the back for testing/power. Are you able to remove the doorbell camera from the mounting plate, plug it in via USB (like a phone charger) and then perform the reset?
Resetting via the usb worked, thank you so much! It’s now connected and tied to my account.
The indoor chime is not working. It was working a few days ago before i tried to reset. I assume this a problem with the electrical wiring or chime itself?
What type of chime is it (mechanical or digital) and is the appropriate chime type selected in Alarm.com under Video > Settings > Video Device Info?
That was it, thanks. I’ll take a good look at the settings before I come up with any other issues!