Thank you for the response…
Currently my cellular module is linked to another diy monitoring service. I hadn’t found suretydiy until after the fact.
I had CPI, discontinued service with them over a year ago. Called company ‘x’ to set up new monitoring service. “no problem, we will send you a new cellular module since your current one is cdma”
Received the new “LTE” module. Installed with no issues. beep beep beep… bus failure unit 2.
So, after reading your response I called the company that sent me the module. “hey, can you backdoor and reset my installer code” sure no problem… but wait… they can communicate with the module (ie get a signal) but my system can’t communicate with them! Or something to that affect. This is becoming quite frustrating.
I read the ‘existing concord here’ link you supplied however, I don’t have the installer code to get into the system so I can delete the old cdma device.
As soon as I can get them to fix these issues, I plan on signing up with suretydyi but I’m not sure if I cancel with company ‘x’ you will even be able to assist with the problems I’m currently faced with.
Do you have any insight?