Interesting. We are not seeing equipment populate, which likely indicates that programming lockout is enabled. This must be disabled. Doing so requires the use of the DL900 downloader software from Interlogix. You should be able to have your installer do this if they commonly install these.
Location 21, Segment 1, Bits 5, 6, and 7 must be disabled.
See a similar issue here.
Be sure to verify the correct Downloader Access Code from the installer.