Ramco
February 20, 2023, 9:30pm
1
Question on 18 day charge
tyler
February 20, 2023, 9:36pm
3
Per our Terms and Conditions , monthly service payments run 10 days in advance of the due date to account for failed payments prior to scheduling cancellation.
Service began on 2/2/2023 and ran today 10 days in advance of the next months start date 3/2/2023
All Surety services are pre-paid month to month, and we try to make our service as easy as possible to use!
Sometimes payment failures occur, most often due to expired payment methods. To make sure our users have plenty of reaction time for any failed payment, Surety automatic bill-pay by default runs 10 days in advance of the billing period due date.
Your billing period is set based on when you activate your alarm service.
If you need to make a change to your billing date, please don’t hesit…
Ramco
February 20, 2023, 9:38pm
4
So what is the date of my next billing day?
jwcsurety
February 20, 2023, 10:58pm
5
Once set it would by default run automatically on the same date each month going forward. That would be the 20th if the renewal ran today.