All Surety services are pre-paid month to month, and we try to make our service as easy as possible to use!
Sometimes payment failures occur, most often due to expired payment methods. To make sure our users have plenty of reaction time for any failed payment, Surety automatic bill-pay by default runs 10 days in advance of the billing period due date.
Your billing period is set based on when you activate your alarm service.
If you need to make a change to your billing date, please don’t hesitate to reach out to us via a private message or email at support@suretyhome.com!