On your account I see almost no events in the event history that show the door was unlocked by a specific user. Almost all the Unlocked events just say “Unlocked”. When you unlock the door by entering an Alarm.com user code the event history should say something like “Unlocked by Joe Smith”. If 2GIG and Alarm.com aren’t aware that a valid user code was what unlocked the door then the rule will not work.
Search your event history for the word Unlocked. It looks like the last time it was unlocked by a user code was on 2/20.
I realize that doesn’t solve or even fully explain the problem but it’s progress. We have to figure out why 2GIG and Alarm.com aren’t aware that a user code unlocked the door. It sounds like a problem with Schlage/2GIG/Alarm.com not having synchronized user codes. We have seen this problem with Schlage locks before, although then it was with a BE369. See this post:
Also, FYI, Schlage locks are notoriously bad at compatibility with 2GIG and Alarm.com. Almost all the Z-Wave lock problems our customers ever have to deal with are Schlage related. It seems like as soon as one Schlage issue is fixed another pops up. Yale and Kwikset do a much better job at Z-wave compatibility. Schlage seems to only care about Nexia compatibility.