All Sensors Failing

I keep getting this error once a week Screenshot by Lightshot and Screenshot by Lightshot

The errors last for 24 hours and then are fixed without me doing anything.

What can be causing this and how do I prevent this from happening?

Thanks!

Those are offline malfunctions. Here is the post describing what they are.

They are occurring for all 345Mhz sensors periodically. It is not occurring on PowerG sensors that I see.

The thin white antenna in the panel must be checked in order to troubleshoot. It is very likely the cause. It must be routed out the back of the panel to ensure the best communication from 345Mhz sensors. It cannot be left inside the panel.

Offline malfunctions can resolve themselves. The cause of the issue is missed supervision signals, and when the panel receives a subsequent supervision signal, that lets it know the sensor is functioning and the offline malfunction goes away.

Please see the prior answer linked below for the prior description of this.

Have you checked the antenna yet? It is the cause of this kind of behavior on an IQ Panel 2 about 99.99% of the time.

Can you walk me through how to fix this and show me an example of how the antenna should be on the panel so I can make sure this is set up correctly?

Thanks!

Can you walk me through how to fix this and show me an example of how the antenna should be on the panel so I can make sure this is set up correctly?

Mounting instructions and antenna placement for the IQ Panel 2 can be found on page 9 of the installation manual here.

The antenna needs to be routed out the back of the panel through the provided hole in the back plate. If wall mounted, the antenna needs to run into the wall, avoiding any existing wires or metal in the wall.

The antenna is outlined in the image below

The antenna is set up properly, but it still shows https://img001.prntscr.com/file/img001/iAGkJZ4DTuKaqHuF_I5AiQ.png What am I doing wrong?

I did notice if I open and close the malfunctioning sensors it works. What is causing this?

Run a Daughter Card Test for the SRF-345 card. What is the result?

  • Settings > Advanced Settings > Enter Installer/Dealer Code > System Tests > Daughter Card Test

If it passes, update the firmware to current. Your panel is on FW 2.6.3, 2.8.1 is the most recent

Steps on how to update firmware for your panel can be found here:

After the update has completed, power cycle the panel then test sensors for functionality.

To power cycle:

  • Disarm the system
  • Place 24/7 monitoring account on test mode
  • Power Down by navigating to Settings > Advanced Settings > Power Down
  • Unpl,ug the power supply from the wall outlet.
  • Open the panel and disconnect the internal battery
  • Leave the unit off for 2 minutes
  • Power up battery first, then power supply

Thanks that worked

Now my panel is beeping every few hours. What is causing this?

I’m not showing any trouble conditions on this end. Is the issue still occurring?

Are there any alerts/messages on the main panel screen? Can you submit a photo of this alert?

There are no errors or alerts, but the beeping will not stop.

It seems to happen every 30 minutes.

How can I stop this?

Typically a message/alert accompanies any beeping from the panel. If you are certain the beeping is coming from the panel and not some other device, such as a life safety sensor, as a test, reboot the system. Does the beep return?

  • Settings > Advanced Settings > Panel Reboot

The next time you are able to pinpoint the exact time the beep occurs, let us know and we can look in history to see if there is anything there that would indicate the beep.

Yes it is coming from the panel.

I am doing the rebook now.

It beeped at 11:18 am and 11:48 am pst

I’m not showing anything around those times that is being repeated or indicative of a beep. If it returns, can you submit a photo of the Alerts/Alarms section at the time of the new beep?

  • Surety logo from upper right hand corner of home screen > Alerts/Alarms

To clarify, did you reboot the panel?

If so, did the beep return, and if so, what time and do any of the alerts/alarms correspond to the beep?

Yes I reboot and it still beeps

It just beeped at 3:23 pm pst but it did not show any alerts/alarms

What else can cause this?

Nothing is occurring at that time that would indicate an issue.

Its possible that this is related to an older low battery alert as we have seen this on a couple occasions in the past. As a test, disable the Sensor Low Battery Chime. Does the beep return?

  • Settings > Advanced Settings > Sound > Trouble Beeps > Sensor Low Battery

Check Settings > Status. Under the “Current Status” tab, there is a column for Battery. You can scroll through that and verify if any sensor is reporting a low battery.

I tried this and still get the beeps - what can I do to stop this?

Were there any low battery reports in there from any time frame, even before the recent set of beeps?

How can I check this?