Alarm.com Z-Wave Smart Locks

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Z-Wave Lock Troubleshooting

Z-Wave Lock status is not updating in Alarm.com or the status is incorrect

Z-Wave Lock status is not updating in Alarm.com or the status is incorrect

If the lock status is not updating in Alarm.com or is incorrect, try the following troubleshooting steps: Verify the lock is using high-quality, name-brand batteries, such as Energizer or Duracell. Generic batteries may not read back the proper status because they use up all of their power locking/unlocking the lock. Verify if the lock status is accurate with the door open. This can indicate the lock latch has trouble fully extending due to available space within the door frame itself. I…

Z-Wave Lock Reporting a Malfunction

What is an Offline (Supervisory) Malfunction trouble condition and How To Resolve

Z-Wave device is in malfunction or offline If a Z-Wave device is showing that it is offline, then it is not responding to commands or communicating with the Z-Wave network. As soon as a response is received from a malfunctioning Z-Wave device, it is automatically put back into online status. Verify the device has power and is turned on. Verify the Z-Wave device is within range of the Z-Wave network. Verify if a successful network rediscovery has been performed recently. If a Z-Wave device is …