Surety Support Forum

Alarm.com Stream Video Recorder ADC-SVR122

alarmdotcom, cameras

tyler (Tyler G) February 22, 2024, 9:05pm 4

Troubleshooting

SVR Recording Schedule Not Recording How To

The SVR Recording Schedule Not Recording trouble condition indicates a video device is not currently recording to the Stream Video Recorder (SVR) even though an SVR recording schedule is enabled. How to resolve: Note: The camera may not be able to communicate with the SVR because of a network issue or the camera may be unplugged. Power cycle the camera by disconnecting power and reapplying it. Wait for the camera to reboot fully. Verify the video device has a wireless or Ethernet network conn…

Run a hard drive check on a Stream Video Recorder (SVR) How To

The Drive Care feature allows users to run a diagnostic to check for hard drive issues using the customer website. Caution : This test can take several hours to complete and may interrupt the SVR’s recording. Only run this if there are issues occurring with the SVR. To run a hard drive check: Log into the Alarm.com Website. Click Video. Click Settings. Using the Video Device dropdown menu, select the desired SVR. Click Drive Care. Click Run a Hard Drive Check. A progress bar w…

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