Lutron Commonly Asked Questions
What Service Plan is needed to use Lutron through Surety?
Lutron integration is included through Surety users with the following service plans:
- Surety Home
- Surety Complete
What features are supported with the Lutron Integration?
- Plug-in switch and dimmer control
- In-wall switch and dimmer control
- Light schedules
- Individual shade control
How to integrate Lutron System with Alarm.com
Can users that have Lutron create the same rules and schedules as users that have Z-Wave lights?
Yes. You can utilize the same rules and schedules available for Z-Wave lights, including Geo-Fence. Additional options in terms of scenes and rules are available through the Lutron software. One exception is the rule that turns on a light when a Doorbell Camera button is pressed or senses motion, which is currently not offered.
Rules triggered by sensor activity are based on their status according to Alarm.com. This may differ from the sensor’s status locally at the panel.
How many Lutron devices can be integrated with Alarm.com?
The Alarm.com platform does not place any limit on the number of Lutron devices that can be integrated. However, the Lutron platform does have a limit of 100 devices.
Can the user see the Lutron devices on the lights screen of the security panel?
Viewing Lutron devices from the panel is only available on Qolsys IQ Panel 4, IQ4 Hub, and IQ4 NS with firmware 4.3.0+. No other panels will be able to view their Lutron devices from the security panel.
Integration with Lutron devices is done through the cloud. Lutron devices communicates with their respective gateway (i.e., Homeworks QS processor, Radio RA2 Repeater, or Caséta Smart Bridge) through their proprietary radio frequency (RF) called Clear Connect, or wired communication (in the case of Homeworks QS or Homeworks QSX). Lutron devices do not communicate locally with the security panel. This means that when connection with the gateway is lost, users will not be able to control the Lutron devices.