Hey, thanks for reaching out. I don’t see a new subscription order linked to this username, but I think I see the order you are referencing made under a different name.
If an order fails due to billing address mismatch or other reason, that order’s details cannot be changed by email, but you can retry the purchase at any time in the Surety store here.
When on the checkout page you will be prompted to enter the Billing and Shipping address. If you need to adjust the billing address you can make that change in the checkout page billing address field.
If you intend to manage billing for both through one Surety login, I would recommend making the purchase through this username where you have your active subscription currently.
A new unique Alarm.com login must be submitted for the new location activation form. Once you have activated your second Alarm.com account, you can link the two ADC accounts together so that one set of credentials can access both. I am linking a guide for that below.