We have a subscription at our home and tried to add another home which was previously serviced by another company. Everything seems to go smoothly until I received an automated email stating “Your order at Surety was unsuccessful. Unfortunately, we couldn’t complete your order due to an issue with your payment method.“
It appears that the system assumed the monitored location to be the billing address of the credit card. I didn’t notice it but it’s possible that there was a place to enter the billing address.
I replied to that email, asking the shipping address be used as the billing address. Contrary to the claim that “Most DIYers find that Surety’s online support is far better than typical telephone support.”, this DIYer finds the opposite. I’m still waiting for a response.
I wonder if saving $5/month on the basic alarm monitoring service with SuretyHome is worth not having almost 7x24x365 telephone support from the next competitor.
Hey, thanks for reaching out. I don’t see a new subscription order linked to this username, but I think I see the order you are referencing made under a different name.
When on the checkout page you will be prompted to enter the Billing and Shipping address. If you need to adjust the billing address you can make that change in the checkout page billing address field.
If you intend to manage billing for both through one Surety login, I would recommend making the purchase through this username where you have your active subscription currently.
A new unique Alarm.com login must be submitted for the new location activation form. Once you have activated your second Alarm.com account, you can link the two ADC accounts together so that one set of credentials can access both. I am linking a guide for that below.