I have a ADC-VDB770 installed and it keeps giving false notifications that the bell was pressed. Happens especially once someone has entered or exited the house. Drives me crazy because my wife keep complaining about my decision to go with this doorbell. Can someone please help?
Additionally, I have the analytics on and I made certain that the trigger zone is correctly selected.
That is certainly odd behavior. Do you have the mounting plate installed? I am curious if vibration from the door is causing a short. This might happen especially if one of the 0 degree mounting plate or angled wedge plates aren’t installed and wires are compressed behind the doorbell.
Mind posting a photo of the device and a side profile shot of it?
I checked the wiring and all is fine there. Most of the times there is no video capture or any notifications on the mobile phone but the panel reports a bell ring. No video capture or any other notifications but the panel … Please suggest next steps. Should I delete and reconnect like you suggested?
Yes, I would first delete and relearn the camera. Delete the camera in Alarm.com under the Video > Settings > Video Device Info page.
Wait about 30 minutes for that camera to be fully cleared from ADC, then try relearning.
If you try to pair it and see an error message that means ADC’s system has not fully cleared its registration yet. We have heard this recently regarding doorbells, but it usually resolves within 30 minutes.
I haven’t been able to remove and add the doorbell yet as I haven’t had a chance but wanted to let you know that false ring happened twice at 5:00PM ET in quick succession. Please take a look at the account if in case you uncover some issue. I am attaching a picture of the panel as well. Again, no event recording happened. Thanks!!
Happened a few times this morning as well between 10-11AM ET.
The same event sequence shows for those events, where both a motion detection and button push event is reported by the camera simultaneously. The camera will need to be deleted and relearned as the next troubleshooting step.