If you are attempting to pair the camera via the Alarm.com mobile app, try the Alarm.com website (from a PC/Laptop, not website on mobile). Try using chrome, firefox, etc. Additionally, are you using a VPN?
If you have not done so, reboot the VDB770 then retry the pairing process:
- Camera power cycling press and hold button for 40-45s until LED is
Blinking yellow
If that fails, Factory Reset the VD770 then retry the pairing process:
If you have tried both of these already, please relay the MAC address of the camera (found on the back of the unit). You can send this to us via Private Message to keep it off the public forum.
Another thing to try is to remove the VDB770 from the mounting plate. Bring it inside near the router, and power the camera via the USB port on the back. Then retry the pairing process.