I recently just left CPI and moved over to Surety, using a new IQ 4 345MHz panel but keeping my existing sensors and doorbell camera from my CPI setup.
I’ve had no trouble linking all of my door and window sensors, however i’m running into trouble with the doorbell. I currently have the ADC-VDB770 doorbell camera, and I can make it as far as it trying to connect, but it gets to “waiting for camera to connect…4%” in the installation process and then fails. During this process, the light on the doorbell goes from flashing red and green, to flashing white (which is when I can connect to it’s MAC address on my phone), then back to solid red around the 2% mark.
I’ve searched through here and tried all of the steps I could find so far, including making a new SSID within my network purely for alarm components (panel and attempting to link the doorbell to the same ID, and countless resets and reboots. The network I have them on is not part of the mesh network and is coming straight from my AT&T router (fiber internet with around 400mbps speeds.).
If you are attempting to pair the camera via the Alarm.com mobile app, try the Alarm.com website (from a PC/Laptop, not website on mobile). Try using chrome, firefox, etc. Additionally, are you using a VPN?
If you have not done so, reboot the VDB770 then retry the pairing process:
Camera power cycling press and hold button for 40-45s until LED is
Blinking yellow
If that fails, Factory Reset the VD770 then retry the pairing process:
If you have tried both of these already, please relay the MAC address of the camera (found on the back of the unit). You can send this to us via Private Message to keep it off the public forum.
Another thing to try is to remove the VDB770 from the mounting plate. Bring it inside near the router, and power the camera via the USB port on the back. Then retry the pairing process.
I was able to navigate to setting it up via alarm.com instead of through the app, and got the error message “this device is already connected to another account.” I suspect this is because it’s originally from my old CPI system and they haven’t released it yet. They also don’t give you the option on the account with them to remove it.
They also don’t give you the option on the account with them to remove it.
This is typically found in the Alarm.com website under Video > Settings > Video Device Info for that camera. It is at the bottom of that page.
If you still have access to your old login you may be able to delete it. If that option is hidden on the account for some reason you may need to contact your old provider to get that deleted.
Thank you! Looks like CPI still has the hold on it and they’re difficult to work with. I think i’ll use this as an opportunity to replace it with one that matches my camera platform.