To confirm, what is the name of the camera in programming?
I don’t understand what you’re asking. Do you mean the name I gave the camera? If so, it is “Back Camera.”
Power cycle the camera, leave it off for about 5 minutes, the re-apply power. Any change? If you have a compatible 12v power supply, try this as well.
The steps I took to complete this were to remove the PoE cable from the camera, let it stand for 5 min, then plug it back in. No change to the camera. No indication it was recognizing the power being supplied. Please advise if you were referring to a different power cycling process.
You may need to factory reset the camera, delete it from Alarm.com, then reconnect. Steps on how to Factory Reset the camera can be found here.
After factory reset, does the camera LED light up?
I was about to perform the factory reset according to the steps in the above link, but they begin with the notice saying " Important: Wait at least 2 minutes for the video device to power on fully before performing the following procedure. The factory reset might fail if the device is still powering on."
My camera does not power on at all so how am I supposed to proceed with the rest of the steps?