I have two of these cameras outside. Turns out one of them lost connection last month and never recovered. It had the green light on and was still on my ADC app but I couldn’t connect to it through the app or otherwise. I deleted the camera from my system and tried to add it from new but the process gets stuck after I connect my phone to its wifi and then go back into the app and press next - it then times out.
Looking at the account and the current active V724 camera, it is reporting a signal strength of 42%, which is very low and almost certain to impact reliability. Signal strength is likely an issue with the trouble camera.
I see the active one is reporting connection to a 5Ghz network. For best results I would recommend connecting both cameras to a unique 2.4Ghz network SSID. 2.4Ghz generally has wider range and better penetration than 5Ghz.
Setting a unique 2.4Ghz SSID will also ensure that the cameras cannot be shuffled between bands during setup or later, which can interrupt the connection to Alarm.com.
But as you see, the 42% 5ghz camera is working fine and has been for the past two years, as was the other camera which had all of a sudden stopped working after two years with zero change to the WiFi signal or band.
I understand that you haven’t seen too many issues, that’s good. I can confirm that the existing camera has failed a few supervision attempts recently, so it is still experiencing some hiccups.
Additionally, these aren’t just my own recommendations.
A minimum of 66% Normalized Wireless Signal Strength (NWSS) is recommended for video devices.
That’s Alarm.com’s stated minimum requirement to ensure a good connection. Your current camera is hovering around 40%. It is the very first thing I would recommend addressing if you are seeing difficulty connecting a camera, since all other troubleshooting would be impacted by it.
You can try the setup process on the Alarm.com website instead first, often error messages are longer than they are in the app, sometimes more specific on the web browser using a laptop or pc which may help illuminate where it is failing to connect.
If you haven’t already, a successful factory reset of that V724 camera that won’t connect would be recommended as a next step. Does it behave differently after a reset?