Has ADC provided any technical details of what they believe the issue is?
No, technical details of communication between manufacturers and ADC would not be shared.
It looks like there is indeed an open ticket between ADC and Qolsys to get this resolved. We can check to see if there are any updates and see if we can spur things along, but a fix would be in progress. We will update here with any available info or ETA.
No, technical details of communication between manufacturers and ADC would not be shared.It looks like there is indeed an open ticket between ADC and Qolsys to get this resolved. We can check to see if there are any updates and see if we can spur things along, but a fix would be in progress. We will update here with any available info or ETA.
So it has been a couple months since the last update (1 year since the original issue), just wondering if they either side has resolved this yet or if there was any update. Thanks.
The issue is still ongoing and has been escalated, I am waiting to hear back more information regarding this fix. I will post back with more details as they are available
Well, we have confirmation of both where the problem lies as well as the reason for it taking so long.
The issue is unfortunately caused by an error in the way the Qolsys IQ Panel 2 reports the device info to ADC. This has been confirmed by ADC reps. The info passed by the IQ Panel 2 is different than any other system apparently for the heavy duty switch.
I am told they had a lot of trouble testing and confirming because as it turns out there are only 15 users total in the entire ADC back-end which this affects.
They have escalated the issue to engineers and are awaiting the resolution to be confirmed.
Well, we have confirmation of both where the problem lies as well as the reason for it taking so long.The issue is unfortunately caused by an error in the way the Qolsys IQ Panel 2 reports the device info to ADC. This has been confirmed by ADC reps. The info passed by the IQ Panel 2 is different than any other system apparently for the heavy duty switch.
I am told they had a lot of trouble testing and confirming because as it turns out there are only 15 users total in the entire ADC back-end which this affects.
They have escalated the issue to engineers and are awaiting the resolution to be confirmed.
Just wanted to follow up on this. Since I am one of the very few with this setup, is there anyway I can be assistance to Qolsys or ADC in rectifying the issue? I’m more than willing to test beta firmware or perform any changes needed and report back to them. Thanks for your help on this.
It appears that a new dealer tool has been integrated in the back end for this pairing. This is something that can only be set up via dealer, we’ll just need to know a couple things first:
Associated Energy Monitor would be the Sump Switch (assuming this is the Heavy Duty Smart Switch), but which current flood sensor? (would assume Sump Flood)
Associated Notifications:
-Pump is not running and water sensor activated (Critical)
-Pump is malfunctioning and water sensor activated (Critical)
-Pump is running and water sensor activated (Possible Issue)
-Pump is running and water sensor not activated (Normal Operation)
Note that the notification address would be the primary user email on file.
Let us know which notification from the above you want (or all) and confirm the associated flood sensor and we will get this set up so you can test.
You can also send the follow up via Secure Message if you’d prefer .
Your assumptions are correct. The heavy duty switch is the “sump switch” and the associated flood sensor is the “sump flood” sensor.
Enabling all notifications as you have it listed would be great. Thanks for the help!
Excellent, thank you for following up! The device has been configured on the back end. Let us know what you see through testing.
Excellent, thank you for following up! The device has been configured on the back end. Let us know what you see through testing.
I logged in and can now see the card for the Sump Switch. It provides all the various combinations of the sump function in conjunction with the sump flood sensor.
It’s a huge help as this month I started having issues with the sump pump. The sensor went off while I was out of town and I was not able to go down and check if the pump was powered on or running etc. This will help me know if I need to get a plumber out ASAP, etc if I am not there to check on it.
Thanks so much for helping me finally get this up and running!
Not a problem, were always happy to help. I’m glad we were able to finally get this resolved and that it is working as expected!
Very useful thread. Thanks. I just installed my Aeotec switch and integrated it with my IQ2 panel. Have a couple of questions:
It shows up as a light switch, as the OP posted. Is this how it should be? My concern is if I press the “turn off all lights” button, or even push the off button, it will turn off the sump pump which is what nobody wants, ever.
My dealer did some things on their end, and I now see the energy monitor screen on my adc.com app, and water sensors and irrigation. But I do not see the sump pump pane on my account online (or adc.com app, or at the panel) with associated sump flood sensor (as shown above in the screen shot) nor can I set up the sump notifications for the various scenarios as discussed above. Is there anything I can tell my delear to do? They are new to the sump pump feature.
Thanks
Once the Flood sensor and Heavy Duty Smart Switch are installed and learned into the panel, some additional settings have to be enabled on the back end by your dealer for the feature to work correctly. This post above goes over those settings.
Once this is set up on the back end, the switch should report correctly and the Sump Pump card should be visible in your Alarm.com account (provided water management is enabled, which it sounds like it is)
thanks. Looks like something is missing for me.
When I log into my ADC.com account online, I see my water sensors (I have 9 IQ flood sensors, 1 of which is in the sump pump itself), switches showing my Lutron lights and shades and my auto valve shutoff (connected to the flood sensors) and my sump pump switch (Aeotec HDS), and locks etc.
When I log into my adc.com app, I see all the above, plus my Energy usage data tab (associated with the sump pump switch), water sensors tab, and irrigation tab.
In both cases, I don’t specifically see the Sump Pump card or Water Monitoring card as shown in the above post by Jason back in Sept 2017.
Also, when I try to create a Sump Pump Notification in the Standard notifications menu, Sump Pump doesn’t show up.
Just wondering if there is still some back-end integration that is required or something I can do on the user end.
thanks
Just wondering if there is still some back-end integration that is required or something I can do on the user end.
Your service provider would need to associate the Heavy Duty Smart Switch with the Flood Sensor being used to monitor the sump on the back end. This unfortunately cant be done by the end user.
Once the devices are installed/paired with the alarm panel, an Add Sump Pump feature should be available in the service provider’s back end tools.
After that has been enabled , the sump card should show up in your Alarm.com account.
thanks. Dealer did all the necessary back-work and now its fully functional on my end.
Great to hear!
Thought I’d revive this old thread (very useful info and history!), rather than start a brand new one for an almost identical topic. I know that Tyler also posted an excellent (and more recent) thread on this subject here.
While I don’t exactly have a sump pump, I have a grinder pump that is used to process sewage in the basement and pump it up to the sewer line. The main difference is that usage is driven more by normal home water consumption than by environmental conditions, but the failure modes and flood ramifications seem to be comparable. Thus, I was thinking that the applications are similar enough as to justify the same type of monitoring solution, though perhaps opting-out of the “pump is running normally”-type notifications.
Right now I have a grinder pump activated by a control float switch. There is also an alarm float switch, which activates a local alarm. The grinder pump power cable currently connects to a series/piggy-back outlet, which is used for the control float switch, as suggested by these posts. The alarm float switch connects, of course, to the local alarm.
I think that the simplest and least invasive approach would be to just add a flood sensor to the whole arrangement, at the same level as the local alarm float switch. Then, connect power for both the grinder pump and float control switch serially, using the existing piggy-back outlet (just as they are currently powered) to an HDSS.
Some questions:
1.) For my Qolsys IQ2+ panel, I assume that I don’t specifically need the QS5536-840 flood sensor that Tyler called out, but could use the DSC PowerG one for this application, instead? I already have one of these PowerG ones, and would prefer to keep using the same model throughout the house. The only downside to the PowerG variant that I have found is it can only be configured for Group 38 (Reporting), as opposed to the QS5536-840, which appears to also support Group 25 (Non-reporting). Not a huge deal, however, as Reporting would probably be the more appropriate response type for this application anyway.
2.) Any practical feedback on this general approach to sump pump monitoring from other users who have implemented it (xeon, ImpetuousRacer, kcnu, Ben) and had some runtime? Ben, did you ever get a different variation of this solution working, based on using a float switch, rather than a flood sensor? Any recommendations or comments on your experience/application?
3.) If I decide to pick up a compatible Z-wave water valve in the future, can these same “pump failure” conditions be used to do more than just notify/alarm - Can these be used to automatically close the water valve? This is one use case that would make sense using grinder pump, which likely wouldn’t with a traditional sump pump.
The PG9985 should work fine. If you would rather use a float switch or even try to wire into your existing alarm float switch you can connect a normally closed float switch to an S-Line Extended sensor.
Alarm.com launched a smart water valve at CES. That would be the best option although they also support the Fortrezz water valve.
Thanks, Roy, great ideas! So, the PG9985 can be assigned as “Associated Water Sensor” associated on the back end with an HDSS monitoring solution for the Sump Pump monitoring solution depicted here. Just be avoid any potential misunderstanding on my part, can you confirm that the same also true of the S-Line Extended sensor - there would not be a problem assigning it as “Associated Water Sensor”?
Do you know if the S-Line Extended sensor can be configured as non-reporting? While having a reporting water sensor makes sense, I’d want to be careful about potentially using a reporting-only door sensor for this purpose, which could potentially wind up having the police called out for a water issue.
Unfortunately, it appears that my current float switch for the local alarm unit is a Normally Open one, so I’m looking into the possibility of replacing with a Normally Closed one. Answers to the above questions could help steer me back to just using a traditional water sensor (PG9985). I already purchased the HDSS that I’m going to use for this, so just need to finalize a decision as to the most fool-proof water sensing mechanism.
Just be avoid any potential misunderstanding on my part, can you confirm that the same also true of the S-Line Extended sensor - there would not be a problem assigning it as “Associated Water Sensor”?
Yes, you would be able to do that, but we would just need to designate the S-Line extended sensor as a Water Sensor.
By default it would not be selected as a sensor which could be used with the water management tab. We can manually set it as one though if it is a non-reporting sensor, then you can associate it with your Sump Pump.
Do you know if the S-Line Extended sensor can be configured as non-reporting?
Yes it can. Group 25 Local Safety.