I have tried multiple times setting a schedule on the web, saving it and never seeing the temp change on the thermostat. If I manually set the temp via my iPhone using the Alarm.com app or the web, it works fine and the temp changes within a few seconds so I know the communication is working.
Below are screenshots of my schedule that I have saved. Everyday I need to manually change the temp, quite annoying since it appears I have a very nice “manual” stat with no automation (I know it can do it). I saw a similar thread on this before, but I cannot find it.
How long has the schedule been on for this system?
Are you testing through a scheduled change point? (for example, temp scheduled to change at 8pm, turning it on anytime before 8pm and seeing if the change occurs?)
It looks like that 68 degree mark was set at the 8AM scheduled switch. Is that correct? Was the thermostat manually changed?
The schedule has never ever worked. Even last year with the central air going, we had to manually adjust it throughout the day.
Yes, I am testing through a manually scheduled change point. Let’s say for example, it’s 68F now and I’ll set it to 72F at a certain time and then wait for that time, once it arrives, nothing happens, it keeps the pre-set temp.
Yes, the 68F was manually set this morning as it did not trigger as expected.
If I manually set the temp via my iPhone using the Alarm.com app or the web, it works fine and the temp changes within a few seconds so I know the communication is working.
This is a little deceiving, because scheduled changes can be affected differently.
I see the thermostat reports as having been learned in on battery and only a couple more devices (appear to be power meters, so unsure if they are located somewhere they can reliably act as repeaters)
We will want to verify that all the proper data transfer occurs when learning in the thermostat.
Remove the thermostat from the Z-wave network. Wait five minutes.
Learn the thermostat into the panel from within a few feet. You will generally want to bring your panel close to the thermostat as the thermostat should be powered by the C-wire connection to the HVAC.
Wait a minute with the panel nearby to ensure the pairing was successful.
Did this fix it? I am having this same issue. Only slight difference is that the schedule has worked in the past. But for the last year or so I had the schedule off. Now i turn on and it act just like yours.
Were your thermostats learned in on battery power? Have you added/moved/or removed other devices since the schedule last worked?
If your network has changed, remember to run a Network Rediscovery from your panel to ensure that device communication routes are all up to date.
If your thermostats were learned in while on battery power, it may be a good idea to try removing them from the panel and relearning them while they are attached to AC. This will keep them out of power saving mode, and allow them to act as repeaters as well.
removing and re-adding did not fix it. Should i wait more than a few minutes in between removing and adding? The online web page recognized that it was not there. Then it found it and had me setup again.
If Alarm.com had you go through the setup again, that would indicate you completed the learning process and a new instance of the tstat is in ADC.
Note that after you create a schedule, the tstat will not immediately change to that schedule. It will only change temp at the next scheduled change time.
So if you create a schedule at 1 pm which is set to next change at 8 pm, nothing would happen until 8 pm. When was this created?
I created the schedule when I reinstalled. But I have changed the schedule around trying to get it to activate. It did not yesterday in two transitions or this morning.
It looks like this is not related to a Surety account. Could you confirm the model of alarm panel and the model of thermostat you are working with? I might be able to give more specific troubleshooting suggestions.
If you’re referring to difficulty getting out of a contract or cancelling through another dealer, I definitely understand.
We know that is a common concern in the industry, and we have deliberately tried to make it easy for Surety users to do what they need to with their account; get started, switch service plans, change equipment, upgrade, downgrade, and even cancel service.
With a GC2, you could get started with us anytime with this kit.
Thanks for confirming the models. Could you verify the firmware version of the GC2 panel you are using?
Can you describe your Z-wave network? How many repeating devices do you have? (Repeating devices are AC-powered Z-wave devices like light switches)
How far is your panel from the thermostat?
And just to make sure, when you go in Alarm.com to the thermostat tab, do you have the schedule turned on? It is turned on/off independent of creating it.
Yes, schedule is on in phone app and on web. I have turned it off and on trying to get it to ‘reload’.
ranch house, panel at one end, remote panel at the other end about 60 ft away. in between are: thermostat (powered) which is by the remote panel, 7 GE light switches, 4 plug in plugs, 2 nano switches, and garage door near panel.
The remote panel would not assist with Z-wave signaling. The Thermostat would need to communicate with the primary control panel. Is there more than 25 feet roughly between the thermostat and the next closest light switch?
To verify, you have a C-wire connected and the Tstat is running on AC power?
Have you tried rebooting your 2GIG panel in this troubleshooting? I’m curious if it is just having a problem passing the Schedule details to the Tstat.
Unplug your panel, AC transformer first, then internal battery, wait 30 seconds, then reconnect the battery, followed by the transformer.
Wait a few minutes, then try editing the schedule and save it.
Yes 24volt.
I removed power from panel like you said.
Still not working.
Should I remove all power from thermostat?
Or do all: remove the thermostat in panel, remove all power from thermostat, and power from panel. Then turn on and re-add?
