4/10/2021 1:36 pm EDT - Verizon LTE Signaling

Alarm.com has been made aware of a technical issue that may affect the signaling capability on some Verizon LTE modules.

We are working to resolve this issue and will give an update as soon as possible. Thank you for your patience as we address this matter.

4/11/2021 12:30 ET: At this point, the impact of the issue has been minimized. Alarm.com and Verizon continue to troubleshoot any units that may be affected. Thank you for your patience as we address this matter.

4/12/2021 15:00 ET: We are continuing to work toward a full resolution with the carrier.

4/13/2021 13:00 ET: We continue to work with the carrier to complete remediation efforts. Please note that some accounts using Verizon modules may report unknown signal level and also continue to process signals properly. This is to be expected and will be rectified once this issue is fully resolved.

4/15/2021 23:45 ET: Enhancement deployment efforts are still ongoing. In order to ensure these enhancements are received and processed by Verizon modules, we recommend to perform a reboot of panels that are experiencing signaling troubles.

All accounts affected by this issue should be resolved at this time. This outage affected some 2GIG GC2 and GC3 panels using Verizon LTE.

If you believe your system was affected and still show signaling trouble, please reboot your panel now to resume proper signaling.

Please let us know if you continue to run into trouble as that indicates that this operations alert is unrelated.