3rd-Party Installation & Set Up Guide

[ryan.boder (Ryan)]

3rd Party Install vs Self-Install

Surety is a do-it-yourself (DIY) Alarm.com service provider. Customers typically install and maintain their own security systems while getting remote support from Surety.

Some customers prefer to hire a 3rd-party installer such as OnTech or a local technician to do the installation. If you are a 3rd-party installer or a customer planning to hire an installer then this guide is for you.

Customer Preparation

As the customer, do these things in advance to be prepared for when the installer arrives and save valuable time.

Connect & Charge Your IQ Panel Battery

If you’re comfortable doing this yourself, connect and charge your IQ Panel battery before the installer arrives. It may take an hour or two for the battery to charge and the panel to boot up if the battery is depleted. Doing this in advance may prevent the installer from having to wait.

Be Ready To Help Set Up Your Account

Log into your account at SuretyHome.com and go to the Surety System Manager so you are ready to activate your Alarm.com account when the installer arrives.

The installer will not be able to do this on their own. They’ll need you to be logged in to SuretyHome.com to activate your new Alarm.com account.

Have Your Equipment Ready

Make sure you have all the equipment to be installed and decide where you want it to be located. If you’re not sure, the installer should be able to make recommendations on panel, sensor, and camera locations.

Installer Guide

Send the installer a link to this guide:

https://support.suretyhome.com/t/3rd-party-installation-set-up-guide/40277

Installation Overview

Surety systems have multiple parts that work together.

1. The equipment you install such as the Qolsys IQ Panel, sensors, cameras, doorbells, etc…
2. The Alarm.com account that runs in the cloud, receives signals from and controls the equipment. The customer uses Alarm.com via the Alarm.com mobile app (Android, iOS) or the Alarm.com website.
3. The Surety System Manager where the customer sets up their monitoring plan and monitoring account details. The customer must be logged into SuretyHome.com to access System Manager.

During installation, you will:

1. Help the customer create & activate their Alarm.com account
2. Configure and install their equipment
3. Help the customer set up their new Alarm.com account and professional monitoring
4. Test that everything is working properly
5. Show the customer how to use their new system

The Set Up Guide

Use the self-installation set up guide to do the installation. This is the same guide that customers who self-install use. You’ll just be doing it for them.

How To Set Up Your New Surety System

Here is how to set up your new Qolsys IQ Panel 4 or IQ4 Hub. Most people find it’s easiest to use the back stand and sit the panel on a table. If you’re going to mount your panel on the wall then wait until this guide says to physically install it. You can’t return it after you’ve mounted it on the wall. 1. Power It On First, you need to power on your new panel. [Power On Panel] Connect & Charge Battery Qolsys panels usually ship with the battery disconnected. You’ll need to connect the ba…

As a 3rd-party installer, you’ll need the customer to work with you or give you access to their account during installation.

Getting Support

If you run into trouble or have any questions, Surety is happy to provide support.

Get Support Here

Reach out to Surety for support. Don’t reach out to Alarm.com or Qolsys as they will direct you back to Surety. We’re happy to help.