Zone tripping with just resistor

Support
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21

How many zones are in use on the Large HW? Of those, is it only the zones 2,3, and 7 that tamper?

Hardwire Translator 1 is tampering - Do you have a jumper across the tamper terminals?

22

I have the cover open so I can see it. I will jumper this to remove that factor while we troubleshoot. I have 12 zones in use on that board. I count at least 7 different zones tampering in error of the last 50 events.

23

Tyler,
Please send me an RMA for the board I replaced (16F small) and for my original 16F large. For the latter, as you can hopefully see from my panel information, I continue to get tampers on all wired zones. This was after I did the following yesterday:

Removed all zones for large 16F from the panel
Rebooted the panel twice
Cut and reterminating all zones with new resistors (testing first the resistor for compliance and then testing again after the termination on the wire).
Reset the memory on the 16F 3 times (to be sure),the resistor setting is still for 4.7k
Relearned all zones for the large 16F in the board and panel.

The small 16F I replaced is working fine. I’m done messing with the large on. I do not need the large can or battery, just a replacement board please sonI can finally use all I’ve invested (~$2000) into this system.

Thanks
Fred

24

For each HW16, I will need the part number, Sensor ID and the Serial Number to begin the RMA process.

When RMAing the 7134-840 Large, it would be replaced by the same version.

25

Hi Tyler,
Here is the information you requested. Please note, the QS7133-840 needs to be refunded as I already purchased and installed the replacement. The QS7134-840 needs to be shipped to me so I can replace it.

QS7134-840 Serial number: CHDB211501879 Sensor ID: 8896A0
QS7133-840 Serial number: CHVC210900243 Sensor ID: 68F9A0

Please keep me updated on the replacement.

Thanks,
Fred

26

Thank you for that information, we are working on getting the necessary RMA information complied to get both HW16s sent back.

With warranty replacement, you have two options:

  1. return the defective item, and once the returned item is received by our team we will ship you a replacement, or
  2. if you would like the replacement shipped prior to the defective equipment arriving at Surety you can purchase a replacement via our online store for us to ship out. The total cost of the replacement order, including shipping, will be refunded once the defective equipment has been returned to us.

We will follow up as soon as we have the RMA information for the returns

27

Following up with this, customer service has sent over the RMA form and shipping instructions to the email address on file.

The replacement 7134-840 is being processed as well. Once finalized you will receive a confirmation email along with tracking information.

28

Thanks Tyler. I already ordered and received a replacement large 16F. Both items on the RMA have been sent. Please credit my card for the 2 returned items when you receive them.

Also, ALL alarm sensors are working properly now. The boards did the trick. Now I am working to add my zwave switches that I took from my prior home.

Thanks
Fred

29

Glad to hear it. Once everything has been received and processed a refund can be issued, customer service will follow up with you via email once everything is sorted.

As for Z-Wave, the below guide covers how to setup a Z-Wave Network along with panel specific instructions on how to clear, add, and run a Z-Wave network rediscovery.