ZEN34 support/ constant error on IQ4 panel

[getoffmylawn]

Hello. The article below says that the ZEN34 is now supported.
While it is working, with both Alarm.com scene control and direct associations via the IQ4 panel, I still seem to get the error message on the panel about unknown state (I presume since it is a battery device and it sleeps.). I would have assumed that if it was ‘supported’ that there would be a way to suppress that error message on the display of the IQ4? Or is this an issue of being supported by alarm.com but not necessarily by the IQ4?

It is annoying to see that message box constantly on the panel display because I don’t know if something ‘new’ is wrong or if it is this battery device. For now I’ve removed the device to keep the panel error free.

In general, it would be great for there to be a way to tell the IQ4 panel to ignore (or mark as acknowledged) certain types of benign errors like smart devices in an unknown state. Or at least keep it in the status list but don’t make it pop up on the panel screensaver.

Thanks for your help and thoughts.

Zooz Z-Wave™ Remotes for Scene control

Alarm.com now supports the Zooz Zen32, Zen34, and Zen37 With these new remotes, users can configure remote-triggered Scenes from the Rules Builder on the Alarm.com app or website. For maximum convenience, remotes can be mounted with a wall bracket or carried around a home, enabling you to choose between multiple Scenes and trigger them without opening the Alarm.com app or going to the panel.

[jwcsurety (Jason)]

I would have assumed that if it was ‘supported’ that there would be a way to suppress that error message on the display of the IQ4? Or is this an issue of being supported by alarm.com but not necessarily by the IQ4?

So that we can best assist can you provide a photo of the exact message you are seeing on the panel when this happens?

I can share it with Alarm.com and Qolsys to identify the cause.

Has that occurred the whole time since adding the device or did the error pop up some time later? If later, did it coincide with any other changes, new devices, rules etc.?

[getoffmylawn]

I know it has been a while, but just looping back on this issue. I was waiting for 4.6.1 to see if it solved the problem, but it has not.

This issue happens with both the ZEN37 and ZEN34. The error comes up immediately upon adding to the IQ 4 and never goes away.

I’ve installed them on my test panel to show you the errors.
Here are screenshots of the “Issue Detected” warning on the screensaver, and the error code on the “View Results” page:

Thank you

[jwcsurety (Jason)]

Thank you, we’ll send these details to ADC to look into!

[chesterave (Kimberly)]

Hi - I am also seeing this with Zen37 wall remote scene controller. I was wondering if there was any update to this or any way to ignore alerts from this particular device so that it doesn’t show on the panel?

Appreciate the update in any case, thanks!

[jwcsurety (Jason)]

There have not been any updates yet on this, the latest IQ Panel 4 firmware is 4.6.1 and this unknown status was confirmed to still occur on that version.

[chesterave (Kimberly)]

Thanks for the response - let me know if there’s any additional info I can provide (although it seems pretty well covered above).

[getoffmylawn]

It would be great if we could somehow ‘permanently acknowledge’ unsupported or certain devices from that warning. I know these (zen34, etc) are on the official supported list, so you’d think this would be fixed at some point; but being able to dismiss this error on an individual device basis would make other devices more usable as well.

For example the Shelly i4 generally works with ADC/IQ4, but that annoying error on the panel makes me steer away from recommending it to anyone. What’s worse, is the i4 shows as 5 endpoints in the IQ, and it is only the one endpoint (root mirror) that causes the error. Hiding that endpoint in the IQ does not suppress the error (just takes it away from the light switch screen.)

Anyway - Just my additional 2 cents.