ZEN34 support/ constant error on IQ4 panel

[getoffmylawn]

Hello. The article below says that the ZEN34 is now supported.
While it is working, with both Alarm.com scene control and direct associations via the IQ4 panel, I still seem to get the error message on the panel about unknown state (I presume since it is a battery device and it sleeps.). I would have assumed that if it was ‘supported’ that there would be a way to suppress that error message on the display of the IQ4? Or is this an issue of being supported by alarm.com but not necessarily by the IQ4?

It is annoying to see that message box constantly on the panel display because I don’t know if something ‘new’ is wrong or if it is this battery device. For now I’ve removed the device to keep the panel error free.

In general, it would be great for there to be a way to tell the IQ4 panel to ignore (or mark as acknowledged) certain types of benign errors like smart devices in an unknown state. Or at least keep it in the status list but don’t make it pop up on the panel screensaver.

Thanks for your help and thoughts.

Zooz Z-Wave™ Remotes for Scene control

Alarm.com now supports the Zooz Zen32, Zen34, and Zen37 With these new remotes, users can configure remote-triggered Scenes from the Rules Builder on the Alarm.com app or website. For maximum convenience, remotes can be mounted with a wall bracket or carried around a home, enabling you to choose between multiple Scenes and trigger them without opening the Alarm.com app or going to the panel.

[jwcsurety (Jason)]

I would have assumed that if it was ‘supported’ that there would be a way to suppress that error message on the display of the IQ4? Or is this an issue of being supported by alarm.com but not necessarily by the IQ4?

So that we can best assist can you provide a photo of the exact message you are seeing on the panel when this happens?

I can share it with Alarm.com and Qolsys to identify the cause.

Has that occurred the whole time since adding the device or did the error pop up some time later? If later, did it coincide with any other changes, new devices, rules etc.?