Z-Wave problems

Support
1

I’m in the process of taking over a former Vivint system by replacing their 2.0 Sky panel with a first generation panel.

I’ve gotten all my door and glassbreak sensors into the new panel, but when I try to add Z-wave devices it can’t seem to find them (Kwikset deadbolt, CT-100 thermostats). Ideas?

2

The devices are most likely still attached to the previous Z-wave network. Z-wave devices can only belong to one network at a time. Thankfully, it’s easy to remove them from other networks from the 2GIG panel.

  1. Services
  2. Z-Wave
  3. The little wrench in the corner. (You will need your installer code)
  4. Remove Devices
  5. Perform the steps to “learn” the device into the control panel.
  6. You should see a message pop up on the screen that says “A device has been removed from another network.”
  7. Once all of your Z-Wave devices are removed from the old network, you will be able to add them to the new network you’re setting up.
  8. After you’ve added all the devices to the new network, run a Network Rediscovery.
3

Thank you Jay. Just for clarification, I’m doing this from the new panel, yes?

4

Yes. All can be done from the new panel.

5

Great. Thanks guys!