I am hoping someone can help. I am having sporadic z wave devices with communication issues with my 2gig control panel. For example, in the last few months I have lost and had to remove, unlink and re-add both thermostats, a Jasco portable binary switch, B&D front door lock, and another light switch. Seems that it has not been isolated to any specific device and it occurs randomly. ONce re-added they will work for a short period of time, maybe a month or so.
I am wondering if it is possible there is a hardware failure/glitch in the CP that is causing this to happen.
When learning in the devices, are you bringing the panel within a few feet of each device, then afterward running a network rediscovery? This is the recommended procedure whenever you are learning in a Z-wave device. See this page for Z-wave tips.
Learning in from a distance can partially succeed, but often it can cause problems down the line, especially with T-stats and locks.
How many repeating devices do you have compared to non-repeating? Were your thermostats learned in on AC or on battery (and what model are they)?
Thermostats are CT30. I want to be able to use them as repeaters, so they are learned on AC power.
I have done both panel on battery power and on AC. I cannot take the panel on AC to each device because the panel is mounted on a wall with power supply behind wall. I suppose I could get 50 ft of wire to walk thru the house…if it could help. This time (just now) I learned everything by AC.
The first time I ran a network rediscovery the network experienced problems, so I went into system config and rebooted the panel. When it came back up the network and all devices were there no issues.
Panel does not need to be on AC, you can bring it around to each device while on battery power.
Rebooting the panel would not resolve comm issues, but would reset any alerts until a later problem occurred again.
You’ll want a successful network rediscovery and no found issues immediately following.
Especially with locks, you’ll want to make sure you leave the panel within a few feet for a couple minutes after performing the pair. A common issue occurs when learning in locks and t-stats where the panel recognizes a node, shows that a node has been found on the panel screen, but the panel is moved away before all of the device communication is finished and the type of node populates. If you are noticing a fair amount of Z-wave network issues, this may play a part.