I’ve recently installed a Yale Assure SL Z-Wave lock and paired it with my 2Gig GC2 panel. The lock and unlock commands from the panel always work perfectly and there aren’t any Z-Wave errors shown (except when I removed the lock batteries as a test); the only issue is that the lock status is always reported as Locked on the panel, even when it’s actually unlocked. The lock’s outside keypad correctly reports the locked / unlocked status, so I don’t think it’s a calibration issue and the deadbolt moves freely.
I didn’t encounter any pairing issues, and I had the lock within 6 inches of the panel while pairing. I also tried a “rediscover network” command on the panel.
Any ideas? Yale support thinks it’s an issue on 2Gig’s side.