Wrong senors for iq4 panel

Support
1

I think I might have ordered the wrong door/window sensors for my iq4 hub I ordered 21 IQ DW MINI-S QS1135-840 319.5MHz

If these are wrong what ones do I need and can I exchange them?

2

I cannot get the sensors to pair with the hub to save my life

3

What is the model of you IQ4 Hub?

From our return policy, orders may be returned within 30 days of purchase only if equipment is in full working order with no visible damage or wear-and-tear and is returned complete, with all parts and accessories including mounting hardware and tape, in the undamaged original packaging. A restocking fee may be applied for returned items that do not meet this criteria.

Items can no longer be returned after they have been physically mounted/installed as this permanently modifies them with screw holes and/or mounting tape, etc

In order to get started with the return, please provide the following information for each item:

  1. Condition of the item, Opened/Unopened. If opened:
  • Is there any visible damage?
  • Are any parts or accessories missing?
  • Has it been physically mounted/installed?
  1. Serial number from the item:
  • For alarm panels or cellular modules provide the serial number and the 15-digit IMEI
  • For Video Devices, provide the MAC address
  • For all wireless sensors provide the serial number and Sensor ID
  • For all other items, provide the serial number.

Feel free to take a clear picture of this information from the packaging and submit it in reply. This should be done in as few photos as possible.

Once we have that information, we can get the RMA process started.

4

Thanks it looks like my iq hub model is set up for power g not 319.5

I might just buy another iq hub that is set up for 319.5 and keep the sensors I already purchased.

We are required in our neighborhood to use Atlantic Security for our monitoring service. Will an iq hub from Surety if I cancel the monitoring be compatible with Atlantic Security?

5

We are required in our neighborhood to use Atlantic Security for our monitoring service. Will an iq hub from Surety if I cancel the monitoring be compatible with Atlantic Security?

I cannot speak for what panels they will monitor, but the panels we sell are not arbitrarily locked. If you do not activate an Alarm.com account through Surety with that panel it could be used with any other Alarm.com dealer.