Alarm went off today as I was in driveway. Said that kitchen to garage door was opened (which it wasnt) I hit the cancel alarm button on the app. Still got a call from dispatch asking if I wanted to cancel the police dispatch.
Why doesnt the dispatch get cancelled when I cancel the alarm on the app?
Records indicate that you have special instructions on your account to disregard the default monitoring procedure for Burglary.
Looks like this was put in place per request some time ago (Nov '21) and is as follows:
For Burglary:
For Fire:
Additionally, 2-Way is not currently enabled on your account and you have no cell contacts listed to be called before Fire/Police. All contacts are listed to be called after dispatch.
You can make 2-way and contact changes in the System Manager section of your Surety account.
However, special instructions cannot be added/removed in that manner. We would need to adjust that for you by request. Do you want to remove the above special instructions?
You can find default procedures below:
If you need to make specific changes to special instructions, they can be submitted to us via Private Message