Why do police still get dispatched?

[tyler (Tyler G)]

Records indicate that you have special instructions on your account to disregard the default monitoring procedure for Burglary.

Looks like this was put in place per request some time ago (Nov '21) and is as follows:

For Burglary:

1. Dispatch Police Agency
2. Call 2-Way, Call Premise
3. Call Remaining Contact(s)

For Fire:

1. Dispatch Fire Agency
2. Call 2-Way, Call Premise
3. Call Remaining Contact(s)

Additionally, 2-Way is not currently enabled on your account and you have no cell contacts listed to be called before Fire/Police. All contacts are listed to be called after dispatch.

You can make 2-way and contact changes in the System Manager section of your Surety account.

However, special instructions cannot be added/removed in that manner. We would need to adjust that for you by request. Do you want to remove the above special instructions?

You can find default procedures below:

Surety Default Central Monitoring Procedure

The default procedure followed by our operators can be found below: BURGLARY & RESIDENTIAL FIRE: Call order as shown on your System Manager professional monitoring page. The contact order will be as follows: Two Way Voice (if enabled) Premise Number (if provided) Cell Contact(s) Police/Fire authorities will be called where indicated in your contact list. This will always be after Two Way Voice and Premise Phone Number (if applicable) but can be at any point before or after cell contacts. Note…