Long story short, is there a place to view duress codes outside of the alarm.com app?
I had to call central monitoring due to a false alarm from the dog sitter which was cancelled within a minute but I still got texts that I had to respond to avoid dispatch. When I said “abort” over messages, it said it was too late so I called. Central dispatch said that it was cancelled right away and no one was dispatched.
20 min later I get a call from my sheriff’s office and see my cameras have a large response, the officer told me there was a duress signal given but asked me some questions and left after about 20 min.
I know there is a duress code in the app but it was not one I remember(reviewed after all this thinking I did something wrong) and I did not give the code listed in the app.
When I had called Central dispatch and they asked for my passcode I asked if it was a word or the panel code and they couldnt give a hint so I gave my panel code (not duress) and a word I thought was the passcode.
Reflection after a moment of panic….I remember when I set the service up (I think like 10 years ago) they asked me for a duress word; I believe I either mistakenly (and embarrassingly) gave that word or central monitoring just made a mistake.
Either way, the only other word I gave, I cannot find listed as a duress and genuinely thought that was my verbal passcode SO I believe its a great time for a refresher to avoid this from happening.
I thought it might be in Surety Account Manager so I logged into that and got the following error “There has been a critical error on this website.”
Thanks for any help.