I purchased a home with a Vivint system. I looked into picking up the account from the previous owner but I got a big run around. One time I called and was told I had an obsolete panel and needed a new one for a cost of $650 including tax. Another time I was told I had to pay a $100 conversion fee. I decided to learn more about the system before making a decision.
The previous owners gave me a password that allowed me to view the system through alarm.com. Then I found out that the previous owners were getting charged by Vivint and were trying to terminate the account. That was in July. It is now October. Last week I tried to log into the Vivint site and was rejected. I figured they finally terminated the account. I thought I would do some experimenting with the panel. Somehow I activated an alarm and got a call from Vivint. I told them I don’t have an account and they hung up. A few minutes later I got a visit from a local police officer.
Then I found out that the previous owner changed the password. That is why I couldn’t login. They are still getting charged even though they live over 100 miles away in another state.
Sorry for the long story but I felt I needed to give background for my question.
Can I just remove the cell module from the panel? I hope that doesn’t cause an alarm or even cycling alarms. I once had a telephone from a security system and tried to use it as a regular phone. I started sending alarms to the police every few minutes. I really don’t need that.
If I can remove the cell module without causing problems I will have some time to look into this system without visits from the police. Right now I have too many balls in the air to make any decisions regarding security.
