For about the last week, commands send through the alarm.com app to my 2gig go control panel have not been going through, and I just usually get an error message about not being able to ensure the command has gone through after the app tries to send it for several minutes (Exact error: “we could not verify that your command was received successfully. You may have to resend your command”). The panel operates as expected when controlled from the panel directly. The cell signal is perfect and we’ve been using this for over a year without any problems and nothing has changed with our setup, just the alarm.com commands via the mobile app stopped working from two different phones and I just verified that the online web interface has the same issues with commands not reaching my panel… What do I do?
I just ran a cell phone test and it actually is not passing. Getting no response from CS.