In this case I would recommend relearning that device in the network to see if it can sync with commands after.
- Put the panel in exclusion mode (Remove device process can be found here)
- Press the Network button on the side of the Smart Water Valve+Meter control unit to begin the remove process. The Network LED on the control unit will begin flashing.
- The Network LED will turn off if the removal process is successful. If the Network LED is still illuminated after the removal process, repeat steps 1 and 2.
- Wait 10 minutes, then relearn the device.