I just moved into a house with your system I wanted to have it activated I can’t hook it up to WiFi because the previous owners had a code on it and I can’t find the IMEI number
Could you share a picture of the panel so I can better assist? Usually the panel can be found on the back of the panel but with a picture I’ll be able to better help you
About our service, we are a do it yourself, Alarm.com service provider. All service and support is handled online through our website, we are unable to provide phone support, local installation, or maintenance. You can find more about how Surety works here.
Service through Surety requires an Alarm.com compatible panel as well as an unregistered, 4G LTE cellular module. If you already have equipment, you can check the status of your cellular module via our Module Check Tool to determine if your system is eligible for service. If you aren’t sure which type of module you have, refer to this guide here.
Plan pricing and features can be found here. As service is offered on a month to month basis, plans can be changed at any time. To begin service, purcahse the service plan that best suits your needs. After purhcase, the website will walk you through the account creation process. Provided you have an unregistered, 4G LTE module, it takes about 5 minutes from service plan purhcase to account setup and connection.
Here you will find our General Policies and Frequently Asked Questions! Technical support can be found on our Support Site , where our technicians are always happy to help you!